- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2019-10-13
5/5
GREAT!
"These calendars are always awesome and the service is great!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
2018-12-24
1/5
Horrible, Stinky, Awful!!!
"It seems like PetsMart is heading down the same path as K-Mart and Sears. Lousy customer service, they have an, "I don't care attitude" and the management is awful. I have been to two different PetsMarts here in Albuquerque and it is the same in both places. Today, December 24th I was scheduled to get my Morki groomed at 9:00. When I arrived they said I did not have an appointment. After reading the reviews, this seems to be nationwide. Spoke to two different managers and their attitude was basically that they didn't care whether I shop there or not. You loose one customer, you loose 10, that 10 becomes 100 and that 100 becomes 1,000 and on and on.
I grew-up in retail and I would NEVER think of treating a customer in this manner. I will never step another foot in PetsMart again. And what is interesting is that in Houston when I lived there, it was the same attitude at PetsMart. You went into PetCo and they treated you like royalty. You went into PetsMart and they treated you like dirt. I wonder when they will declare bankruptcy because you don't run a business like this! Especially in retail.
Bye, bye PetMart and it not been nice knowing you!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Favorite Stores
72591 reviews
Least Favorite Stores
35 reviews
